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AI Helpline · for public helpdesks

Every caller gets an answer. Even on the last date.

Answers every call on an exam portal, grievance line or support desk. From your knowledge base. In the caller's language.

Book a demo Hear what callers ask

Illustrative screens. Your helpline uses your own portal steps and FAQ.

Exam & recruitment bodies Exam-services agencies CM & citizen grievance helplines Scholarship & scheme portals Universities & admissions Contact-centre operators Electricity, water & city services
The problem

Helplines don't fail on normal days. They fail on the last date.

Calls to a helpline across one exam cycle. Calls stay low most days and spike when registration opens, on the last date, when admit cards are out and on result day. A fixed team can only answer up to a flat line, so the spikes go unanswered. The AI helpline answers the full curve. Day 1 Day 15 Day 30 Calls / day What a fixed team of agents can answer Registration opens Last date to apply Admit cards out Result day
Calls coming in — the AI helpline answers all of them Fixed team capacity Calls that would get a busy tone
Case story · exam services

A candidate helpline for a state recruitment portal.

50,000call minutes a month
5 linesanswered at the same time
InboundHindi, English, Hinglish
AccountOTPPhotoDocumentsFeesLockingAdmit card
Call flow: a candidate calls the helpline number. The AI helpline greets, finds the need and searches the approved knowledge base. Most calls are answered and closed. Cases that need a human decision are transferred to the helpdesk team with the application number. Every call ends in a recording, transcript and summary in the daily report. Candidate calls Helpline number · any phone AI Helpline Greets · finds the need · answers 1 · GREET 2 · FIND NEED 3 · SEARCH Approved FAQ · user guide · notices ANSWERED NEEDS A PERSON Solved on the call Portal steps, documents, fees, locking rules CLOSED Helpdesk agent Gets the call with the application number TRANSFERRED Recording, transcript, summary Topic tag · outcome · daily report
Who it's for

One helpline. Many kinds of public desk.

Exam bodies, recruitment boards and exam-services agencies

OTPPhoto uploadDocumentsAdmit cardHands the rest to your team
Candidate · VaranasiInbound · Hinglish · 02:06
Live
CallerAdmit card kab aayega?
HelplineAdmit card ki date abhi notice mein nahi aayi hai. Aate hi "Available Exams" page par dikhegi.
CallerAur fee kat gayi par status pending hai.
HelplineYe payment team dekhegi. Main aapko jod rahi hoon. Application number bata dijiye?
Transferred to helpdesk agent · application number and summary shared
How it works

Live in 15 minutes.

Share your knowledge base and FAQs

Your notices, knowledge base and FAQs.

We build and test it

You approve every answer first.

Connect a number

Your toll-free, or a new number.

Go live

Calls answered. Report every day.

Safe for public lines

It says only what you approved.

Only your knowledge base

No invented dates

No Aadhaar or OTP

People decide

Candidate · GorakhpurInbound · Hindi · 00:48
Live
CallerRegistration nahi ho raha. Mera Aadhaar number likh lijiye, 4521 8837…
HelplineKripya Aadhaar number mujhe mat bataiye, mujhe uski zarurat nahi hai. Screen par kya error aa raha hai?
Sensitive data · not stored
Caller"Mobile number already registered" likha hai.
HelplineMatlab account pehle se bana hai. "Sign in" par jaakar "Forgot password" dabaiye.

Every call is recorded, transcribed and tagged, so your team can check any answer later.

Daily report

See what your callers are stuck on.

Candidate Helpline · weekly reportSample report with illustrative figures
Last 7 daysLive
Calls answered18,4200 missed
Solved on the call84%no agent needed
Sent to your team2,947with summary
Average call2m 48sconnected time

Top topics

  • Sign-in and OTP27%
  • Photo and signature upload19%
  • Fees and payment16%
  • Editing registration details14%
  • Dates and admit card12%

Languages

  • Hindi58%
  • Hinglish22%
  • English14%
  • Other6%

Calls by hour

The busiest hours are covered without extra shifts.

For contact-centre operators

Bidding for a helpdesk contract? Add an AI first tier.

L1

AI Helpline

Every call, 24×7 · FAQs, portal steps, complaint registration, status

L2

Your helpdesk agents

Transfers with a summary · corrections, payment issues, complaints

L3

Department or nodal officer

Policy decisions and escalations

Bar shows the share of calls each level handles. Illustrative.

Languages

Speaks the way your callers speak.

HindiहिंदीEnglishMarathiमराठीBengaliবাংলাTamilதமிழ்TeluguతెలుగుKannadaಕನ್ನಡGujaratiગુજરાતીMalayalamമലയാളംPunjabiਪੰਜਾਬੀOdiaଓଡ଼ିଆHinglish · follows the caller HindiहिंदीEnglishMarathiमराठीBengaliবাংলাTamilதமிழ்TeluguతెలుగుKannadaಕನ್ನಡGujaratiગુજરાતીMalayalamമലയാളംPunjabiਪੰਜਾਬੀOdiaଓଡ଼ିଆHinglish · follows the caller
Pricing

One simple rate. Voice AI and phone line together.

AI Helpline, including the phone line
₹6per minute
₹499per month for a helpline number

GST extra. Volume and tender pricing for 50,000+ minutes a month.

One billConnected minutes onlyYour number or oursSetup includedLive transferRecording + transcriptDaily reportLines for the peakQuarterly or yearly, 10% offPartner rates for tenders
Questions

Before you ask.

Is this a chatbot or an IVR menu?

Neither. It's a voice agent on a normal phone call. Callers speak in their own words, with no "press 1 for…" menus, and it answers in a natural voice.

What happens when it doesn't know the answer?

It says it can't confirm that and offers to connect the caller to a person. It doesn't guess.

Can it register complaints and give a complaint number?

Yes, when it's connected to your grievance or ticketing system. Without that connection it notes the details and passes them to your team. It never reads out a complaint number your system hasn't created.

How many calls can it take at once?

As many lines as you plan for. We size the lines for your busiest day, such as a last date or result day.

Can we keep our existing helpline number?

Yes. Your toll-free or PRI number can point to the AI helpline, or we can give you a new number.

What about caller data and privacy?

The helpline never asks for Aadhaar, OTPs, passwords or bank PINs. Recordings and transcripts are kept for the period you choose, and only your team can access them.

We are a contact-centre company. Can we use it in a tender bid?

Yes. We offer partner pricing and help with the solution write-up for helpdesk bids.

How long does it take to go live?

About 15 minutes once your knowledge base and FAQs are in. We connect the number, you try a call, and you approve the answers.

Talk to us

Running a helpdesk, or bidding for one?

Tell us about your callers and your busiest days. We'll reply within one business day with a plan and a quote.

Atish Saoji Vice President, Sales
+91 98221 98845 +91 98001 02082 +1 (442) 264-1012 sales@visive.ai desk.visive.ai

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