Branch help with a real Video KYC path
Queue guidance and service triage on the kiosk — with the option to start a Visive Video KYC session on the same live video path your team already knows.
We set up the talking helper for your site in a short trial — we do not invent success rates up front.
See how this use case works
Watch the live conversation for bfsi, then follow the steps.
How can we help at the branch today?
Speak naturally — or tap an option
Triage
Customer says what they need.
Route
It points to a counter, token, or self-service.
KYC path
Where allowed, start Video KYC on the Visive path.
Human
A banker joins on video for exceptions.
The problem on the ground
Branches drown in directional questions while high-value KYC work waits for cabins.
What it is designed to save
- Less lobby confusion
- Reusable KYC capability
- Suited to supervised branch floors
What it usually connects to
Exact links are scoped in the trial — this is the typical set.
- Token / queue systems
- Visive Video KYC
- CRM notify
Step by step
Triage
Customer says what they need.
Route
It points to a counter, token, or self-service.
KYC path
Where allowed, start Video KYC on the Visive path.
Human
A banker joins on video for exceptions.
Questions buyers ask
About the experience, staff, privacy, and trial — not a hardware brochure.
Is this a full banking product by itself?
No. It guides the lobby and can open a Video KYC path you already run with Visive.
Does Video KYC come included?
It is a connected Visive product — scoped separately from lobby guidance.
Will compliance accept a lobby channel?
Video KYC still follows your existing V-CIP / compliance programme. The kiosk is a channel, not a shortcut.
What if the customer needs a complex product?
Triage routes them to a counter or a banker on live video.
Can we skip ID for simple queue tickets?
Yes. ID or document steps only when your process needs them.
Who answers live video?
Your branch or hub bankers during covered hours.
How do we prove value?
Trial metrics: queue deflection, KYC starts, and banker minutes saved.
How do we begin?
One branch lobby, one triage script, optional Video KYC button, 60-day trial.
Interested in Bank Branch AI Kiosk?
Send a short note. We will get back within one business day.